Shipping, Warranty, Returns |

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    100% Australian owned, Evopia has been bringing affordable Mattresses and Bedroom Furniture to the market since 2016. Whether you need a new Mattress, to set up your home office or some garden furniture for Spring, browse our range and make your selections today. Orders normally despatched within 24 hours and delivered to your door, Australia wide.

    Sleep Now - Pay later !

    Afterpay is an additional payment option, allowing you to order and receive items straight away, without having to wait until you can pay in full for the order. Using Afterpay means you can pay your order off over four instalments, plus you can secure items before they sell out.  Read more...

    Own your home products  now - pay later with Zippay!

    Simply select Zippay on check out and Zippay will split your payment into several small monthly payments.

    Browse below how to set your free account and get your best selling mattress and other products today.


    Orders are usually despatched in one working day after placement

    Shipping Warranty Returns


    Many products include free shipping but large bulky items usually incur a shipping charge, which is calculated at checkout. Australia is a large country and this way we make sure that you are not paying more for shipping then you need to for your address. 

    There are some exceptions where we cannot deliver large items and the system will not allow you to complete your order. While we would like to deliver to all areas, there are some limitations on where our Carriers can get to for some items.

    Our Carriers

    Australia Post

    eparcel Evopia

    An item that weighs 22 kg or less will be despatched with eParcel which is part of  Australia Post’s Internet enabled freight system.

    Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Australia Post’s online tracking tool.

    When your order is despatched, you will be given a consignment number. 
    You can use the number to track your order at

    The below table is for your reference to Australia Post’s expected delivery time.

    Sending parcels within the same state
    Service Posted for delivery Delivery by (business day after posting)
    Regular parcel Within metropolitan areas of capital cities, 
    or within the same city or town or environs
    3-4 days
      Between a metropolitan area of a capital city and 
    country locations
    3-4 days
      Between country locations 4-5 days
    Sending parcels to other states
    Service Posted for delivery Delivery by (business day after posting)
    Regular parcel Between Melbourne / Sydney;
    Melbourne / Canberra;
    Melbourne / Adelaide
    3-5 days
    (between metropolitan areas)
      Melbourne / Brisbane;
    Melbourne / Tasmania;
    4-8 days
    (between metropolitan areas)
      To other interstate locations Please ask at your local

    Please visit and use the tracking number given to track your item.

    Aramax Couriers

    For item that weighs below 22kg with a lower cost than eParcel, the item will be despatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

    Parcels despatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

    A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

    To track item that is dispatched with Fastway, please visit and use the given tracking number.

    Allied Express

    AlliedExpress Evopia

    Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

    Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

    Allied Express requires consignment note and the postcode of the destination to track item at or call 131521 for more queries.

    Undeliverable Packages

    In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.

    Inaccurate address

    If there are any address descrepancies with your order the product is returned us, a customer care team member will be in touch. A re-delivery cost will occur for any products that are returned to us.

    Unsuccessful Delivery Attempt

    If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick 
    up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
    your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.

    Rejected by Receiver

    If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.

    The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
    reasons. If you do not receive your item within 10 business days, please contact our customer service team.

    Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.

    Order Cancellations

    Please be advised, once your order has been placed, we work hard to process your order quickly to ensure a speedy despatch. 

    If you wish to cancel your order and it has NOT YET been processed we are happy to do so and a refund will be issued less any merchant fees that may apply to your order. Please contact us if you wish to cancel your order  at with your order number so we can process this for you promptly. If however your order has already been processed, we will not be able to provide a refund for you. 

    Returns & Warranty

    We will exchange any faulty / damaged Item/s or parts, within a reasonable time frame (14 days) from delivery.   Please see manufacturers warranty for other exchanges. All of our Mattresses have a 12 month warranty against any manufacturing defect or fault. 

    ** Please Note - Loss of firmness due to foam wear is not considered a manufacturer fault outside of the first 3 months. After this time, it is considered normal wear, due to many factors. These factors could include un-even weight distribution, irregular rotation and excessive use. The manufacturer will reject any "foam related" claim after 3 months. 

    We do not however accept return of the following Items,

    Bedding including mattresses.  Please choose carefully. We will not be able to exchange this Item unless it comes under "Faulty Product" and will be covered in our manufacturer's warranty.  

    Normal Wear and Tear

    Mattresses are discarded for a variety of reasons, but the main reason not surprisingly is usually related to a loss of comfort and support that occurs through normal wear.

    As is true for virtually all product warranties, normal wear and tear is not covered under mattress warranties, only faulty workmanship / materials as defined by the manufacturer are covered. These defects are problems that can be objectively measured or observed, such as sagging depth. Problems not objectively measurable or clearly observable, such as excessive softening or loss of support, are not commonly covered under warranty. 

    ** Please Note - We do not handle warranty claims at all after the first 3 months. Outside of 3 months they are handled directly with the manufacturer. We can submit the application but we do not make the final decision on any claims. All claims are investigated and the outcome decided at the discretion of the manufacturer. 

    Evopia does not assess the claim, nor have we any control over the manufacturer warranty decision to approve or decline such claim. However we will do our best to get a fair outcome as quickly as possible.

    If you feel your mattress is "Faulty" under our warranty conditions, please forward a photo with the ruler / or other to show the fault as well as a 20 second short video to support your claim to We will then forward your email to the manufacturer for assessment. If the manufacturer agrees to a evident fault, we will replace the mattress, refund or part refund depending on the fault / assessment/ claim.  If the manufacturer has no reason to support your claim, and you still wish for it to be assessed, you will be asked to return the mattress (at your own cost) to have it Investigated. The cost is anywhere between $68 - $160. (This is the courier pick up fee). Upon Investigation, if the mattress is not deemed faulty, the customer will be charged an additional courier fee to have the mattress returned. If it comes back as being "Faulty" from Investigation then we will send out a replacement to you. 

    For all "Change of Mind" returns/ refunds (excluding all mattresses and bedding),  Customer is liable for all shipping return costs by our assigned courier and any warehouse re-stock fee applicable to the product as well as any non refundable merchant fees. For more Information or to apply for a return/ refund please get in touch at

    If you receive your goods with broken parts or missing pieces and in otherwise good / undamaged condition, we will ask for an outlined description of the part in question and will replace these at no cost to you. If you would prefer a refund instead please refer to our "change of mind" policy above. 

    Australian Consumer Law

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.  You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.  These consumer guarantees are different to and seperate from this warranty, which is given voluntarily by the Warrantor. The time limit of consumer guarantees varies depending upon the price and quality of the goods and may extend beyond this warranty or any applicable warranty provided by the manufacturer of the goods.

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